Resumé

Bachelor of Arts in Communication: Journalism: Photojournalism

Minor: Applied Multimedia

User Experience Designer III

• Supported design and front end development for software teams in multiple InComm locations.
• For the Portland office I initiated the development of a React component library as a local NPM package to unify all front end elements across microservices/micro-UI software projects.
• Began the effort to create accessible user interfaces for customer facing applications.
• Conducted user research: ideations, interviews and user tests.
• Created and led a UX Community of Practice spanning multiple InComm locations across the country.

User Experience Research Lead

• Led a team of five researchers.
• Responsible for user research including moderated user tests, occlusion tests, eye tracking and other forms of research.
• Conducted user tests in a simulated driving environment on future in-vehicle infotainment systems.
• Handled project ownership, vendor relations and sprint planning.

User Experience Designer

• Lead Designer for of iGrafx Origins, including: enterprise modelling; web diagramming; performance monitoring; application configuration and administration.
• Introduced user testing to the design and development flow.

User Experience Designer

• Lead UI Designer
• Increased new user registrations over 22 percent by streamlining the registration form.
• Create user flows, wireframes and mockups.
• Analyse usage data from sources such as Google Analytics, create trends and reports.
• Oversee A/B/n testing efforts.
• Coordinate off site design team.

User Experience Designer

• Lead UI Designer
• Analysed usage data from Google Analytics and heat maps to create trends and reports.
• Brought a data-driven culture to the company that had not existed before.
• Oversaw user testing.
• Oversaw A/B/n testing efforts.
• Increased e-commerce conversion rate through several projects.
• Designed and launched several important projects: new Product Detail Page, Mobile Site, content driven home page redesign and many more.
• Helped increase revenue by over 24 percent in my time there.

User Experience Designer

• Designed user flows, wireframes and mockups.
• Created HTML and CSS inside the .net framework.
• Assisted with the Motorcycle-Superstore redesign in the summer of 2010.
• Designed Motorcycle-Superstore Mobile site.
• Designed web graphics, banner advertisements, weekly marketing emails as well as in-house projects such as t-shirts and signs.
• Responsible for in-house product photography as well as motorcycle magazine photography.
• Started as a graphic designer and was promoted in June 2010.

• Interaction Design
• UI and Graphic Design
• Information Architecture

• User Testing (moderated and unmoderated)
• A/B/n and Multivariate Testing
• Heuristic Evaluation
• Eye Tracking
• Occlusion
• Web Analytics
• Card Sorts and Tree Testing
• Simulated Driving Studies
• Acronyms! SUS, SEQ, UEQ, TLX